Privacy Policy
Last updated:
This Privacy Policy explains how Kneeremove, operating at kneeremove.world and from 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia, collects, uses, stores, and protects personal information when you browse our website, purchase mindful pause kits, download audio anchors, or contact our team.
Who we are
Kneeremove provides educational mindful pause products including Morning Anchor Card Sets, Desk Pause Companions, and Full Day Rhythm Guides. We are the data controller for personal information processed in connection with these products and our website.
Information we collect
We may collect the following categories of information depending on how you interact with us:
- Identity and contact data such as your name, delivery address, phone number, and email address when you place an order or submit our contact form.
- Order and payment data including products purchased, transaction references, and billing details processed by our payment partners. We do not store full card numbers on our servers.
- Communication content from messages you send regarding workplace guides, gift orders, or product questions.
- Technical data including IP address, browser type, device identifiers, pages viewed, and referral URLs collected through cookies and similar technologies as described in our Cookies Policy.
- Preference data such as pause rhythm interests you voluntarily share when requesting custom planning.
How we use your information
We process personal information for legitimate purposes connected to our mindful pause products:
- Fulfilling orders, arranging shipping within Australia, and providing order confirmations.
- Responding to inquiries submitted through reach-us.html and providing product recommendations.
- Sending service messages about delivery delays, product updates, or policy changes.
- Improving website performance, content relevance, and user experience on kneeremove.ddd.
- Preventing fraud, securing accounts, and complying with applicable Australian privacy and consumer laws.
- Maintaining records required for tax, accounting, and warranty obligations related to physical kits.
We do not use your information to make automated decisions that produce legal or similarly significant effects without human review.
Legal bases
Where the Australian Privacy Act 1988 and applicable state instruments apply, we rely on your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our mindful pause business. You may withdraw consent for marketing at any time without affecting lawful processing already completed.
Sharing with third parties
We share personal information only when necessary:
- Courier and logistics providers to deliver kits to your address.
- Payment processors to complete transactions securely.
- Hosting and analytics providers that assist in operating kneeremove.world under contractual confidentiality obligations.
- Professional advisers including accountants or legal counsel when required.
- Authorities when disclosure is mandated by law or to protect rights, safety, and property.
We do not sell personal information. We do not share data for unrelated third-party advertising profiles.
International transfers
Our primary systems are located in Australia. If a service provider processes data outside Australia, we take reasonable steps to ensure comparable protection through contractual safeguards and provider security assessments.
Retention
Order records are retained for seven years to meet tax requirements. Contact form messages are retained for twenty-four months unless a longer period is needed to resolve an active matter. Marketing preferences are kept until you unsubscribe. Technical logs may be retained for up to twelve months for security monitoring.
Security
We implement administrative, technical, and physical safeguards including access controls, encrypted connections via HTTPS, and limited staff access to customer databases. No method of transmission over the internet is completely secure; we encourage strong passwords on any accounts we provide and prompt reporting of suspected incidents.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may object to certain processing, restrict use, or request portability where technically feasible. To exercise rights, contact us using the details below. We will respond within a reasonable period. If you believe we have not resolved a concern, you may lodge a complaint with the Office of the Australian Information Commissioner.
Children
Our products are designed for adults managing their own routines. We do not knowingly collect personal information from children under sixteen without parental consent. If you believe a child has provided data, contact us for prompt deletion.
Third-party links
Embedded maps and external resources may collect information under their own policies. Review Google Maps and payment provider notices when interacting with those features.
Changes
We may update this Privacy Policy to reflect new products, technologies, or legal requirements. Material changes will be noted on this page with an updated date. Continued use of our website after changes constitutes acknowledgment of the revised policy.
Contact
Kneeremove, 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia. Phone: +61466082013. Email: community@kneeremove.world